Pharmacy Policy

 

• Advise all patients that we recommend private community pharmacies with FREE home delivery. Send Private Pharmacy link. Click here for benfits of using private independent pharmacy.

• Any prescription requiring prior authorization OR if unsure, must be sent to Community Pharmacy in Hemet OR Vail Ranch Pharmacy in Temecula.

• Do not call or send prescriptions to mail order pharmacy. Give patient hard copy prescription OR PDF using Referral APP. Patient herself needs to send Rx to the mail order pharmacy  of her choice. Place a copy of the prescription in chart.
• If not sure about medication coverage, give medication name to patient and advise her to call pharmacy AFTER LEAVING THE EXAM ROOM while still in the office and check coverage before sending prescription. 
• If patient wants to use another pharmacy, advise her that if there is ANY PROBLEM with prescription she needs to call one of the private community pharmacies and transfer the prescription. Send Private Pharmacy link.

• If patient calls regarding problem getting a prescription filled at her pharmacy, send her Private Pharmacy link and advise her to call and transfer prescription to a private community pharmacy. Let patient know that private pharmacies can assist her with home delivery, checking coverage, formularies and send insurance prior auth if needed.

• If patient calls with a prescription coverage issue. Advise her that she has 2 options:

         Option 1. Transfer prescription to a private community pharmacy on the list to resolve coverage issue and find a suitable alternative.

         Option 2. Make an appointment with the doctor to discuss alternatives.

• Send 1 year refills on ALL birth control and 9 month refill on prenatal vitamins/iron.

• If patient wants to pay cash. Write CASH in prescription.