Phone System Tutorials
Video Tutorial 1
Video Tutorial 2
Video Tutorial 3
Video Tutorial 4
Video Tutorial 5
Video Tutorial 6
Phone Service Features and how to use the features. Click here.
Cisco Phone Manual. Click here and press CTRL-F to find information you are looking for.
Cisco Phone Quick User Guide. Click here and press CTRL-F to find information you are looking for.
Fax Service
How to send a fax. Click here.
How to check for incoming fax. Click here.
Extensions and Users
Dial the extension and press call
101 Desk #1
102 Desk #2
103 Desk #3 (Manager)
104 Desk #4
105 Desk #5 (Collections)
106 Desk #6 (Surgery Scheduling & Referrals)
107 Back Office Line #1
108 Back Office Line #2
109 Billing
110 CPSP/Prenatal Education
111 Back Office #1
112 Back Office #2
113 Back Office #3 (Systems Administrator)
201 Menifee Front Office #1
203 Menifee Back Office #1
204 Menifee Back Office #2
301 Temecula Front #1
302 Temecula Front #2
303 Temecula Back Office #1
304 Temecula Back Office #2
Phone Extension Locations: Hemet Menifee Temecula
For Intercom (Push to Talk): at the Dial Tone > dial *50 > dial extension number > dial #. For ALL extensions dial 555.
Community Pharmacy Ext 901
Great Rx Pharmacy Ext 902
Vail Ranch Pharmacy Ext 402
Procare Pharmacy Ext 401
Dr. Brar Ext 403
How to transfer calls:
1. Press “xfer” (4th button below LCD screen)
2. Dial extension OR phone number
3. Press “dial” (1st button below LCD screen)
4. Once the individual at the other end of the line has answered and is able to take the call, press “xfer” (4th button below LCD screen) or immediately press “xfer” as soon as you've dialed an extension to complete transfer.
How to check your voicemail:
1. Dial *86
2. Then enter 0000# to enter your passcode
3. You will then be prompted to enter your own personalized greeting and passcode. Do not forget your passcodes and please check your voicemail messages at the beginning and near the end of your shifts.
Creating Speed Dials
You can configure different types of speed dials:
• You can assigned unused line buttons on your phone to act as a speed dial.
• Depending on how your extensions are configured and how many line buttons are on your
phone, you can have up to 7 speed dials on the line buttons.
• You can create speed dials assigned to a number, that, when pressed on the keypad, dials the
number assigned to it. You can have up to 8 of these speed dials. Each speed dial can be a
phone number, IP address or URL.
How to Create Numerical Speed Dials
STEP 1 Press the Setup button.
STEP 2 Select Speed Dial.
STEP 3 For a new speed dial, scroll to select an unused speed dial (marked with
Not Assigned). To edit a previously existing speed dial, select it.
STEP 4 Press edit.
STEP 5 Enter the number to assign to the speed dial and press ok.
How to Use Speed Dials
To call one of your configured speed dial numbers, either:
• Open a phone line and press the number on the phone keypad for the speed dial,
then press Dial.
• Press the Setup button, select Speed Dial, choose the number, and press Dial.
• Press the unused line button you have configured for a speed dial.
How to Place a Three-Way Conference Call Click here for video.
Step 1. Dial the first person that will join the conference call.
Step 2. Once connected, press the more softkey to view additional options.
Step 3. Press the Confrn softkey during the active call. This will place the active call on hold, and open a second line. A dial tone will indicate that the second line is open.
Step 4. Dial the second person that will join the conference call.
Step 5. Press the more softkey to view additional options.
Step 6. Press the Confrn softkey to merge the two phone sessions together and create a conference call.
Both telephone sessions are now merged to create a three-way conference call.