Cancellation/Missed Appointment Policy

 

Our goal is to provide quality medical care in a timely manner. In order to do so, we implement an appointment/cancellation policy. This policy enables us to better utilize available appointments for our patients in need of medical care.

Cancellation of an Appointment:

In order to be respectful of the medical needs of other patients, please be courteous and call if you are unable to attend your appointment. This time will be reallocated to someone who is in need of treatment that day. If it is necessary to cancel your scheduled appointment, we require that you call at least 24 hours in advance during regular business hours. Your early cancellation will give another person the opportunity to have access to timely care.

How to Cancel Your Appointment:

To cancel or reschedule appointments, please call 951-765-1766, during regular business hours, at least 24 hours prior to your scheduled appointment. Late cancellations will be considered as a "no-show".

No-Show Policy

A "no-show" is a missed appointment without 24 hours notice. "No-shows" inconvenience other patients who may need access to medical care in a timely manner. A failure to present at the time of a scheduled appointment without adequate notice will be recorded in the patient's chart as a "no-show". There will be no charge to the patient for the first event. Any additional "no-shows" will result in a fee of $ 25.00 charged to the patient and must be paid prior to your next appointment. Any further “no-show” appointments may result in the termination of the patient from the practice.